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frequently asked questions

How long will it take for my new domain name to become active?

  1. Domains are registered as soon as you order them, however it can take between 24 and 72 hours for them to become visible on the Internet.

Can I buy a domain name, but not buy web hosting?

  1. Yes, you do not have to buy our web hosting when you buy a domain name.

Do I own the domain name?

  1. Yes - unlike some companies we always register the domain in your name or in your customer's name if you are working on someone's behalf.

Can I transfer the domain at any time?

  1. Yes, you can, and we provide a control panel so that you can make these changes yourself at any time and that's all included in the price.

How can I pay for my web hosting account or domain name?

  1. For web hosting accounts our preferred payment method is by direct debit and our pricing policy reflects this. We also accept MasterCard, Visa, Maestro (Switch), Solo, Visa Electron and Visa Delta via PayPal.

    For domain name registrations we accept MasterCard, Visa, Maestro (Switch), Solo, Visa Electron and Visa Delta via PayPal.

    We also accept cheques, postal orders bank transfers and standing orders.

Do I Get an invoice?

  1. Yes, every time you buy a product from us we will email you an invoice. Invoices are also available to view and print at any time in your control panel.
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